How does the AI voice agent sound?

Our agents use state-of-the-art text-to-speech that sounds natural and professional. Try the interactive demo above and hear it for yourself. Emma will call your phone for a real conversation. The voice adapts its tone based on the situation: warm for friendly reminders, firm for escalations.

Does the AI disclose that it's not a human?

Yes, always. Our agents identify themselves as AI at the start of every call. This ensures full transparency, builds trust with your customers, and keeps you compliant with the EU AI Act and other regulations.

What happens if a customer disputes the invoice?

The agent is trained to handle objections professionally. It can acknowledge disputes, gather details about the disagreement, and escalate to your team when needed. Every interaction is logged with a full transcript so nothing gets lost.

How long does it take to get started?

Most teams are live within 24 hours, not the weeks of onboarding typical of AR platforms. Upload your invoices or connect your accounting software, configure your tone and escalation rules, and Emma begins recovering revenue the same day.

Absolutely. All data is encrypted in transit and at rest with AES-256 encryption. We are GDPR compliant and built on SOC 2 Type II and ISO 27001 certified infrastructure. Your customer data never leaves our secured European infrastructure.

Can I use Dunwise with my existing accounting software?

Yes. Dunwise integrates with popular accounting platforms and also accepts CSV and invoice uploads. A dedicated onboarding specialist ensures you're live and recovering revenue within 48 hours.

The 7-Day Follow-Up Rule for AR

You send an invoice on the 1st. It goes overdue on the 30th. You send a polite reminder.

Then you wait.

Maybe you wait two weeks. Maybe you wait until the end of the next month when you do your billing. By the time you reach out again, 45 or 60 days have passed since the work was done.

This "monthly mindset" is the single biggest reason invoices age into bad debt. We bill monthly, so we think we should follow up monthly.

But debt doesn't age monthly. It ages daily. And the solution is to break the monthly cycle and switch to the 7-Day Rule.

Why Monthly Follow-Ups Fail

When you only contact a late-paying client once a month, you are effectively training them to ignore you.

If you send a reminder on May 1st and don't follow up until June 1st, you have given them 30 days of silence. In their mind, the "pain" of not paying is very low. They know that if they delete your email today, they won't hear from you again for four weeks.

That silence signals that the debt isn't urgent. It suggests that you don't need the cash, or worse, that your own administration is disorganized.

The 7-Day Rhythm

The 7-Day Rule is simple: Once an invoice is overdue, the client hears from you every 7 days until it is resolved.

Not every day (that's harassment). Not every month (that's negligence). Every week.

Here is why this cadence works:

It stays top of mind: A weekly nudge keeps your invoice at the top of the pile without being aggressive.
It signals competence: Consistent follow-up shows you have a system. Professional systems get paid before disorganized ones.
It breaks the "I forgot" excuse: It is credible to say "I missed your email" once. It is not credible to say it four weeks in a row.

The 4-Week Cadence

Implementing the 7-Day Rule doesn't mean sending the same "Just checking in" email four times. Each touchpoint has a specific purpose.

Week 1 (Day 7 Overdue): The Administrative Nudge

Channel: Email
Tone: Helpful. "Just ensuring this invoice was received and isn't stuck in an approval queue."
Goal: Verify receipt.

Week 2 (Day 14 Overdue): The Phone Call

Channel: Phone
Tone: Curious. "I noticed this is still outstanding. Is there a dispute or a missing PO number we need to fix?"
Goal: Uncover blockers.

Week 3 (Day 21 Overdue): The Firm Reminder

Channel: Email + SMS
Tone: Professional. "This is now three weeks overdue. Please advise on payment status today."
Goal: Create urgency.

Week 4 (Day 28 Overdue): The Escalation Warning

Channel: Phone
Tone: Serious. "We need to resolve this by Friday to avoid escalating this to a collections status."
Goal: Force a decision.

"Won't I Annoy My Clients?"

This is the number one fear that stops business owners from following up.

The answer is: No, not if you are professional.

There is a difference between nagging and managing. Nagging is emotional ("Hey, I really need this money"). Managing is factual ("This invoice is past due according to our terms").

Good clients understand that business is business. If they haven't paid you, they expect to hear from you. In fact, many accounts payable departments prioritize vendors who call, simply because the "squeaky wheel" gets the check run.

If a client gets annoyed that you are asking for payment for work you have already delivered, that is a red flag. That is a client who doesn't respect your value.

Automating the Rhythm

The problem with the 7-Day Rule is execution. It is hard to remember to email Client A on Tuesday, call Client B on Wednesday, and text Client C on Thursday.

Manual follow-up almost always slips back into the "whenever I have time" cadence.

This is why automation is critical. You need a system that enforces the 7-day rhythm for you.

Dunwise handles this entire cadence. It doesn't get busy. It doesn't forget. It executes the 7-Day Rule flawlessly for every single overdue invoice.

Day 7: It sends the friendly email.
Day 14: It makes the phone call (and sends an SMS if they don't answer).
Day 21: It follows up again.

You don't have to manage the calendar. You just watch the payments come in.

Stop waiting a month to remind people they owe you money. Switch to the 7-Day Rule and watch your average days overdue drop like a stone.